UTILITYWISE CASE STUDY

Request a demo or Schedule a call. We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. What challenges were you facing? We chose CustomerSure because it was recommended to us. What results have you achieved?

We weren’t using anything else previously and we got feedback up and running pretty much straight away. We like the clear dashboards and we’re extending our use of the system to break out the data within teams as well as measuring our overall performance. Request a demo or Schedule a call. How did CustomerSure help? Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers. We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates.

We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:. Since their public listing sales growth is a key focus. What advice would you give someone about customer feedback? We feel we’re much more proactive to customer needs. We use Net Promoter Score to measure utiliitywise progress and in the first three months we increased our Net Promoter Score from 38 to Have we answered studh questions?

They’ve helped us shape when, how and in what format we contact our customers, and how best to respond when they call us. Utilitywise increase their Net Promoter Score from utiljtywise to 63 in three months. We manage their energy needs from procurement to account management. What challenges were you facing?

  CURRICULUM VITAE HOOFDLETTERS OF NIET

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

How did CustomerSure help? People like working at Utilitywise. Don’t overload the customer with questions as it becomes tedious and overwhelming. What results have you achieved?

Utilitywise | Case Studies | CustomerSure

Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. Above all we have to act on the feedback we receive so that customers can see utilituwise we listen and that we care enough to take action on what they tell us.

utilitywise case study

We interviewed Suzy Rand, Operations Manager. Helping people use feedback better is what gets us out of bed on a morning.

utilitywise case study

The customer comments that we receive are incredibly useful. Be aware of who you’re sending satisfaction surveys to and see it from their point of view.

utilitywise case study

We make utilities fun! We like the clear dashboards and we’re extending our use of the system to break out the data within teams as well as csae our overall performance.

Who else uses CustomerSure? Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development. They’ve embraced the Net Promoter Score methodology and they chose CustomerSure software to measure their performance and improve customer satisfaction.

  CURRICULUM VITAE BY LISEL MUELLER

We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates.

We have to collect feedback to make sure we understand what’s important to customers and how well we’re doing. That means we have to be top of the league in customer satisfaction. Walking round the office it feels utilityywise and you get a strong sense that everyone is determined utilirywise do their best for customers.

But the team is experienced and they also know that only happy customers keep renewal rates high. It’s fast, friendly and energetic. What word or words sums up your experience of CustomerSure?

Customer satisfaction continues to rise in all areas since we introduced CustomerSure. It’s a young, fast-growing company. We chose CustomerSure because it was cse to us. Request a demo or Schedule a call.

Utilitywise offers businesses a better way to buy and manage their energy and utility services.