UTILITYWISE CASE STUDY

We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. Utilitywise increase their Net Promoter Score from 38 to 63 in three months. We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:. Don’t overload the customer with questions as it becomes tedious and overwhelming. We use Net Promoter Score to measure our progress and in the first three months we increased our Net Promoter Score from 38 to Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development.

Helping people use feedback better is what gets us out of bed on a morning. Don’t overload the customer with questions as it becomes tedious and overwhelming. The customer comments that we receive are incredibly useful. We have to collect feedback to make sure we understand what’s important to customers and how well we’re doing. Customer satisfaction continues to rise in all areas since we introduced CustomerSure. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:. We interviewed Suzy Rand, Operations Manager.

We weren’t using anything else previously and we got feedback up and running pretty much straight away. Helping people use feedback better is what gets us out of bed on a morning.

  ESSAY TUNGKOL SA KALAMIDAD GUTOM AT MALNUTRISYON

Utilitywise increase their Net Promoter Score from 38 to 63 in three months. What results have you achieved? Utilitywise offers businesses a better way to buy and manage their energy and utility services. It’s a young, fast-growing company. They’ve embraced the Net Promoter Score methodology and they chose CustomerSure software to measure their performance and improve customer satisfaction.

Utilitywise | Case Studies | CustomerSure

We need to be proactive and move quickly if ever we receive a complaint. Request a demo or Schedule a call. We feel we’re much more proactive to customer needs.

We make utilities fun! We chose CustomerSure because it was recommended to us. Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. It’s fast, friendly casw energetic.

How did CustomerSure help? We use Net Promoter Score to measure our progress and in the first three months we increased our Net Promoter Score from 38 to Who else uses CustomerSure? Have we answered your questions? We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:.

utilitywise case study

Don’t overload the customer with questions as it becomes tedious and overwhelming. The customer comments that we receive are incredibly useful. What challenges were you facing?

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

Have a clear idea of what you’re trying to achieve. We have to collect feedback to make sure we understand what’s important to customers studj how well we’re doing. Customer satisfaction continues to rise in all areas since we introduced CustomerSure.

  GARRETT HARDINS ESSAY THE TRAGEDY OF THE COMMONS

utilitywise case study

We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. But the team is experienced and they also know that only happy customers keep renewal rates high. Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers.

Be aware of who you’re sending satisfaction surveys to and see it from their point of view. What word or words sums up your experience of CustomerSure?

We interviewed Suzy Rand, Operations Manager. We like the clear dashboards and we’re extending our use of the system to break out the data within teams as well as measuring our overall performance. What advice would you give someone about customer feedback? Since their public listing sales growth is a key focus.

We’re growing caxe but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development.