The final consolidation on to our sites in Swansea represents the completion of a project that began right at the start, one body for licensing, serving the whole country with pride and quality service. For the future, our focus will be not on absolute numbers, but on the efficiency savings above. Our business plan provides quarterly updates on performance against business objectives. First, we are moving our IT from being treated as a major programme to a service driven continuous improvement approach. DVLA plans to assess and then meet the skills gap that currently exists looking to use the resources it has both within the organisation and its surrounding area. DVLA must have a governance and management structure fit for the new world in which it will operate. Our Business Plan gives a commitment to stop issuing vehicle tax discs from October

DVLA must ensure that customer needs are properly understood. We will continue to conduct regular reviews to identify and manage all potential risk across the agency whether relating to change or to maintaining routine service standards. UK uses cookies to make the site simpler. DVLA has an updated Operating Framework that sets out the accountability and key relationships as well as describing the supporting governance arrangements. Drivers Medical reform -provide better and more accessible online information and better process design to eliminate sticking points. As a result of our efficiency savings we are reviewing the way we charge customers for our services.

(PDF) DVLA Strategic Plan to | Clayton Clive –

This service will allow private and commercial customers to manage all aspects of their vehicle record digitally and will provide them with the ability to:.

DfT plays a major part in the reform of the future shape of the civil service.

This will begin with a public consultation due to be published in Quarter 1 to gather opinion on extending short term licensing periods from 3 and 5 years to10 years. Getting our customers online, whether drivers, vehicle owners, or the businesses that use our services, depends on how simple we can make the experience. We will continue to transform our business in through what will be another challenging year, at the same time as achieving stretching cost saving targets.


dvla business plan 2014-15

As the agency continues to transform the way we deliver services we will drive out further efficiencies, which will be reflected in the ongoing review of our fee structure. A universal approach will facilitate any move to a single customer businesw in the future.

dvla business plan 2014-15

Motorists who currently buy a 6 month tax disc will pay a lower surcharge if they choose to pay monthly or bi-annual by direct debit payment. During the year the agency will increase the services it provides. Our role is to ensure that all medical notiications are investigated to ensure that only those who can meet the minimum medical standards for driving are able to obtain or DVLA is centred on retain a licence. To help us improve GOV.

DVLA business plan 2014 to 2015

Explore the topic Corporate and operational information transport. Skip to main content. With the tax disc removed and direct debit introduced and the continued improvement of electronic vehicle licensing, going online is very attractive for vehicle owners. We have commenced work on digitising these services and by we aim to transfer these services onto an open system landscape. Enter the email address you signed up with and we’ll email you a reset link. This is linked to recommendations 3 and 4.

In addition, DVLA has some non-core activities including state of the art but underutilised facilities which could have wider application. In line with the recommendations in our Strategic Planwe will work with DfT on the implications of increasing the driving licence renewal age beyond Business plan to PDF1.

We will put in place an action plan of activities to support the delivery of the programme. Good governance and a strong executive board with an investment in the right skills for the future are essential.


This approach will contribute to mitigating our risk of disruption to business continuity. DVLA plans to deliver against the digital service commitments it has made.

The Business Plan for is the first year in a three year strategic plan which has been developed in light of the Reilly Review. The DVLA Board establishes a clear control framework to support the effective management of risk, supported by delegations of authority, clear business processes, policies and procedures.

We will make our services easier to use by removing barriers using customer feedback to improve services. Find out more about cookies or hide this message. Integration of data is not essential if it does not impede upon the customer experience.

This is an ongoing objective commencing in 201-15 Instead, businss intend to provide good service across the board at the right cost to the tax and fee-payer, and remove those obstacles that block the public from going online.

Business plan 2014 to 2015

DVLA will develop a strategy for using local resources, people and educational facilities e. Our Business Plan refers to several measures that will assist businesses by reducing internal processing specifically making more information available by introducing the ability to manage records online and the suppression of vehicle registration certificates for fleets. DVLA must accelerate and expand its digital transformation: This will only be done when this change enhances our strategic direction and efficiency as an organisation.